What is Crisp?
Crisp is an all-in-one customer relationship platform designed to enhance communication between businesses and their customers. With tools for live chat, email management, CRM, chatbots, and knowledge bases, Crisp streamlines multi-channel messaging and delivers personalized, AI-enhanced customer experiences.
Key Features
- Shared Inbox: Centralize communication from multiple channels (email, website chat, WhatsApp, and more) into one platform.
- AI Chatbot: Automate responses and workflows to handle repetitive tasks efficiently.
- Knowledge Base: Empower customers with self-service articles and FAQs.
- CRM Integration: Access and sync customer data across all communication channels.
- Campaigns: Send automated, personalized messages via email or chat.
Benefits of Using Crisp
- Unified Communication: Simplify customer support by managing all conversations in a single interface.
- Enhanced Productivity: Automate repetitive tasks with AI to save time and reduce workload.
- Customer Self-Service: Provide instant access to helpful resources with a branded knowledge base.
- Scalable for Growth: Crisp adapts to businesses of any size, from solopreneurs to enterprises.
- Webflow Integration: Add Crisp’s live chat widget to your Webflow website for real-time customer engagement.
Examples of Use Cases
- E-commerce Websites: Offer live support to reduce cart abandonment and improve customer satisfaction.
- SaaS Platforms: Automate onboarding with AI-powered chatbots and guided campaigns.
- Real Estate Agencies: Use a shared inbox to streamline communication across multiple channels and agents.
- Support Teams: Centralize helpdesk operations with multi-channel ticketing and live translations.
Pricing
Crisp offers a free plan for small businesses and startups. Paid plans provide advanced features like chatbots, analytics, and CRM tools. Explore Crisp’s pricing options to choose the best fit for your needs.
